Privacy policy

- what you would like support with;

- what you hope to gain from your session;

- session preferences or suggestions generated through our website;

- information you believe it would be helpful for us to know; and

- accessibility, mobility, sensory or other practical requirements.

You choose what you wish to share.

Because Mojo School works within wellbeing, information you voluntarily provide may sometimes include information about your physical or mental health or other information classed as special category personal data under UK data-protection law.

Where we process special category data, we will only do so where we have both an appropriate lawful basis and an applicable condition under data-protection law.

Where appropriate, this may include obtaining your explicit consent.

We do not use information you provide about your health or personal wellbeing for marketing purposes.

We also aim to avoid collecting unnecessary medical or clinical information. Mojo School's services are holistic wellbeing, educational and personal-development services and are not medical or psychiatric services.

We may use your personal information to:

- create and manage your Mojo School account;

- provide courses, programmes and memberships;

- process purchases and payments;

- manage bookings, appointments and events;

- prepare appropriately for personalised sessions;

- send booking confirmations, joining instructions and service reminders;

- provide customer support and respond to enquiries;

- maintain appropriate business, financial and transaction records;

- administer our online community and digital services;

- improve our website, courses and services;

- protect the security and integrity of our systems;

- meet our legal and regulatory obligations; and

- send marketing communications where we have an appropriate lawful basis to do so.

We do not sell your personal information.

Under UK data-protection law, we must have a lawful basis for using your personal information.

Depending on the circumstances, we may rely on:

* Contract — where processing is necessary to provide a course, membership, booking, event or other service you have requested or purchased.

* Consent — where you have actively chosen to receive marketing communications or where consent is otherwise the appropriate lawful basis.

* Legitimate interests — where processing is reasonably necessary for the operation, security and improvement of Mojo School, provided those interests do not override your rights and freedoms.

* Legal obligation — where we need to retain or process information to comply with the law, including accounting, tax or other regulatory requirements.

Where special category personal data is processed, we will also identify an appropriate condition for processing that information as required by law.

Purchasing a course, booking a session or attending a Mojo School event does not automatically subscribe you to marketing communications.

Where we invite you to join our mailing list or receive news, offers and updates, we will provide an appropriate choice or consent mechanism.

We may use a trusted email-marketing provider, such as Mailchimp, to manage marketing communications.

You can unsubscribe from marketing emails at any time using the unsubscribe link contained in our emails or by contacting us.

Withdrawing marketing consent does not affect essential service communications. For example, if you have booked an event, we may still need to send you confirmation, joining instructions or information relating to that booking.

Where we wish to use an identifiable photograph, video, testimonial or personal story for promotional purposes, we will seek appropriate permission.

Where consent is the basis for that use, you can withdraw your consent for future use by contacting us.

Where personal information relating to a child is required, we take particular care to collect only information that is appropriate and necessary for the activity and to use an appropriate lawful basis.

Where parental or guardian information or permission is required, we will request this separately.

We do not knowingly use children's personal information for unrelated marketing purposes.

Children's information receives particular protection under UK data-protection law, and additional requirements can apply depending upon the service and lawful basis being used

These may include services used for:

- website hosting and online learning, including LearnWorlds;

- appointment and event booking, including SimplyBook.me. When you make a booking through SimplyBook.me, Mojo School LTD     remains the data controller for the personal information we collect for our services, and SimplyBook.me acts as a supplier and data   processor on our behalf in accordance with its Privacy Policy and the Data Processing Agreement between Mojo School LTD and   SimplyBook.me;

- payment processing, such as Stripe and other payment providers made available through our platforms;

- email marketing, including Mailchimp;

- video meetings and online-event delivery;

- email and business communications;

- analytics and website functionality; and

- other administrative or technical services necessary to provide Mojo School services.

These providers may process personal information on our behalf or, in some circumstances, operate as independent data controllers for particular processing activities.

We only share information where reasonably necessary for the relevant purpose or where required by law.

Some service providers may process information outside the United Kingdom. Where this occurs, we take appropriate steps to ensure that applicable safeguards for international data transfers are in place.

Different information may need to be retained for different periods depending on why it was collected.

For example:

- account, course and membership information may be retained while your account remains active and for an appropriate period afterwards;

- booking and session information is retained only for as long as reasonably necessary for providing the service, maintaining appropriate records and resolving queries;

- transaction and financial information may need to be retained for longer to meet accounting, tax and legal requirements;

- marketing information may be retained until you unsubscribe or withdraw your consent, subject to retaining minimal suppression information where necessary to respect your preference; and

- information no longer required will be deleted, anonymised or securely disposed of where appropriate.

Where we use third-party platforms to deliver our services, we choose established providers and use available security and privacy controls appropriate to our use of those systems.

Access to personal information is limited to those who reasonably need it for the operation and delivery of Mojo School services.

- ask for access to personal information we hold about you;

- ask us to correct inaccurate or incomplete information;

- ask us to delete your information in certain circumstances;

- ask us to restrict the way we process your information;

- object to certain processing;

- receive certain information in a portable format;

- withdraw consent where we rely upon consent; and

- complain about the way your information has been handled.

You will not normally be charged for exercising your data-protection rights.

We will respond to valid requests in accordance with the timescales required by applicable data-protection law. Current ICO guidance generally requires subject-access requests to be handled without undue delay and within one month, subject to applicable exceptions. 

If you have concerns about how your information has been handled, you also have the right to raise a concern with the UK Information Commissioner's Office (ICO).

Please see our separate Cookie Policy for more information about the cookies used on our website and the choices available to you.